Product Returns
Should you wish to return any items please call us 02380 669666 or sales@baileyvalvesdirect.co.uk You will be emailed a product returns form that should be sent enclosed with your returns.
All goods to be returned should be well packed and sent back to our warehouse address using a reputable UK carrier at customers expense unless goods are faulty.
You will be advised by us via e-mail when goods are received and checked off for suitability to re-stock.
You have 7 days to request a product returns form and begin the returns procedure. After which time, stock returns will be subject to a re-stocking charge. No stock returns will be accepted 28 days after items have been delivered.

Refunds
All refunds due will be credited back to the card that made the original payment once the goods are received into our warehouse.

Product Complaints Procedure
In the unlikely event of a product quality issue or failure please call us as soon as possible on 02380 669666 or e-mail sales@baileyvalvesdirect.co.uk with as much information as possible including photographs if available, so that we can work to resolving the situation.

Updated 06/2023